How long does shipping take?
Shipping times vary depending on your location and the product ordered. Once your item has been produced and shipped, tracking information will be sent to the email used at checkout.
Why isn't my tracking updating?
Sometimes tracking can take up to 24 hours to update after a shipping label is created or the package is scanned. If your tracking still has not updated after that, please contact us and we'll be happy to help.
What if my package says delivered but I didn't receive it?
First, please check around your delivery area, mailbox, front desk, neighbors, or anyone else who may have accepted the package. If you still cannot locate it, contact the shipping carrier and then reach out to us with your order number.
What if I entered the wrong shipping address?
Please contact us right away. If your order has not gone into production or shipped yet, we'll do our best to update it. If the order has already shipped, we may not be able to change the address.
How long do refunds take?
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Why do you need photos?
Photo proof helps us verify the issue and submit a problem report to our production partner when needed. Please include a clear photo of the full item, a close-up of the issue, and a photo of the size tag if the issue is size-related.
Do I need to send the item back?
In most cases, no. If your refund or replacement is approved, you may keep, gift, or donate the item.
What if my item arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue. We'll review the problem and make it right if it qualifies.
Do you accept returns or exchanges?
Because each item is made to order, we do not accept traditional returns or exchanges unless there is a manufacturing defect or an error with your order.
What if I ordered the wrong size?
Because our products are made to order, we cannot offer refunds or exchanges if the wrong size is ordered. Please check the size chart before purchasing to make sure you choose the best fit.
Is checkout secure?
Yes. Rooted Republic offers a safe and secure checkout experience so you can shop with confidence.
How can I contact you?
You can reach us through our website chat or email. Please include your order number if your question is about an existing order.
What information should I include when contacting support?
Please include your order number, the reason for your request, and clear photos if your item arrived damaged, defective, or incorrect.
How much of each purchase is donated?
Rooted Republic donates 20% of the net profits from every purchase made on our website to two local animal rescue organizations.
What is my garment made of?
How should I care for my apparel?
Wash inside out with like colors using cold water. Tumble dry low or hang dry when possible. Do not bleach, dry clean, or iron directly over the printed design.
Will my garment shrink?
Will the design fade?
To help preserve the design, follow the care instructions closely. Washing inside out and avoiding high heat will help keep your item looking its best.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. Since orders move into production quickly, we cannot guarantee changes or cancellations once the order has been submitted for printing.
How long does it take to make my order?
Because our items are made to order, please allow time for production before your order ships. Once your order is on the way, you'll receive tracking information by email.
Are your products made to order?
Yes. Each Rooted Republic item is made after your order is placed. This print-on-demand process helps reduce waste and allows us to create each product especially for you.